The Covid-19 crisis sped up many companies’ race to go digital. The idea of digital transformation had been popular for at least a decade, but progress was hindered by disparate approaches to digital strategy. The Covid-19 crisis changed the landscape. Companies that relied for years on in-person transactions suddenly found themselves in a frantic scramble to digitalize. A lot of organizations started by trying to replicate legacy processes, and it is a piecemeal approach. Many of these companies are still running their core businesses on pre-digital policies and the old ways of working. This substantially reduces their opportunity to drive real innovation and value from the adoption of digital technology. In this scenario, the ones who emerged successful were digital first companies. Being digital-first means rethinking every aspect of your operating model in three ways:
A clear strategy for transforming every aspect of the business – technology systems, people and processes.
The digital-first business leverages platforms that enhance experience, communication and collaboration between employees, customers and business partners.
The digital operating model is designed to be safe and secure, ensuring trusted interactions with all stakeholders