From chatbots leading conversations to mimicking human intelligence for enhanced finance functions and even diagnosing diseases from X-rays, Artificial Intelligence (AI) is doing it all. AI is not just ensuring a more intelligent future for machines involved in business but also setting the foundation for the upcoming industrial revolution.

The tech industry is at the forefront of the AI revolution. AI has enabled companies to automate repetitive tasks, improve decision-making processes, and create personalized customer experiences, resulting in increased efficiency, reduced costs, and improved customer satisfaction. According to a Bank of America Merrill Lynch report, within 10 years, AI and robotics are predicted to have a global annual “creative disruption impact” of up to U.S. $ 33 trillion, including up to U.S. $ 9 trillion in cost savings in manufacturing and healthcare, U.S. $ 9 trillion in employment cost savings due to the automation of AI-enabled knowledge, and U.S. $ 1.9 trillion in efficiency gains from autonomous vehicles and drones.

Uses of AI

Regardless of size, businesses are working to streamline operations and make AI the driving force behind developing the contemporary IT sector.

  • Enhance Cybersecurity: With the rise of cybercrime and data breaches, Cybersecurity is a critical concern for IT companies. AI algorithms can analyze vast amounts of data and identify potential threats in real time, helping to prevent cyberattacks before they occur. According to a report by Markets and Markets, the global cybersecurity market is expected to grow from U.S. $ 152.7 billion in 2018 to U.S. $ 248.3 billion by 2023, with AI-powered cybersecurity solutions being a major driver of growth.
  • IT Infrastructure Management: AI-based solutions can monitor and analyze IT systems and networks, identify potential issues before they occur, and even make recommendations for optimization and improvement. This can result in increased efficiency and cost savings for companies. According to a report by Tractica, the global market for AI in IT infrastructure management is expected to reach U.S. $ 1.3 billion by 2025.
  • Predictive Analytics: AI-powered predictive analytics and AI algorithms can identify patterns and predict future events. This can be useful in predicting customer behavior or identifying potential equipment failures before they occur. Predictive analytics is also an effective tool for threat and fraud detection. The global predictive analytics market is expected to grow from U.S. $ 4.6 billion in 2018 to U.S. $ 12.4 billion by 2023.
  • Chatbots: Chatbots are already being used in a number of industries, including IT, to provide customer support and improve customer satisfaction. A Grand View Research report states that the global chatbot market is expected to grow from U.S. $ 2.6 billion in 2019 to U.S. $ 9.4 billion by 2024.
  • Natural Language Processing (NLP): NLP can be used in a number of applications, such as chatbots, voice recognition, and sentiment analysis. The global NLP market is likely to grow from U.S. $ 7.5 billion in 2019 to U.S. $ 26.4 billion by 2024. Apparently, AI-powered solutions are already being used to improve efficiency, reduce costs, and enhance customer satisfaction. As AI technology continues to evolve, we can expect to see even more innovative uses of AI within the IT industry in the years to come.

Benefits of AI in Tech

Some of the benefits of AI in tech are as follows:

  • Enhanced Efficiency and Productivity: AI-powered tools can help IT companies automate repetitive and mundane tasks, freeing up employee's time to focus on more critical tasks. For instance, AI algorithms can automate the testing and quality assurance processes, which can reduce the time it takes to identify and fix bugs, leading to faster project delivery.
  • Improved Decision Making: IT companies can leverage AI algorithms to analyze data from various sources, such as customer interactions, market trends, and business operations, to gain insights that can inform their decision-making processes. By analyzing this data, IT companies can make more informed decisions and take actions that are more likely to result in positive outcomes.
  • Personalized Customer Experience: With the help of AI-powered tools, IT companies can provide a personalized experience to their customers. AI algorithms help to analyze customer data, such as browsing history, purchase behavior, and social media activity, to understand customer preferences and provide personalized recommendations.
  • Cost Savings: AI-powered tools can help IT companies save costs in various ways. Companies can reduce labor costs and improve operational efficiency by automating repetitive tasks. Companies can also optimize their resources, such as server usage and energy consumption, leading to significant cost savings.

IT Industry's Future With AI

According to a report by PwC, the global Gross Domestic Product (GDP) will increase by U.S. $ 15.7 trillion by 2030 due to AI. The IT industry, in particular, is expected to have a significant impact, as AI will transform how businesses work. The rise of AI also raises concerns about job displacement. However, AI is not expected to replace human jobs completely. Instead, AI will enable humans to focus on more complex tasks while machines handle repetitive and mundane tasks. AI has the potential to transform the way we live and work, enabling us to achieve more than we ever thought possible.

About the Author

Mr Anand Sinha

Mr Anand Sinha

CIO & Global IT Head, Birlasoft

A seasoned IT professional, Anand has over 24 years of experience in leading Business Transformation, Digital Transformation, Enterprise Program Management, IT Operations, Cyber Security, Infrastructure and Stakeholder & Partner Management across industries encompassing Telecom, Media, ITES, FM, IT Hardware and Software.

In his current role, he is heading the CIO function of Birlasoft and is developing a technology vision and roadmap in line with organizations long term business strategy to drive continuous improvements and Digital Transformation initiatives, aimed at enhancing the user and customer experience. He has a strong record of delivering innovative technology solutions with the effective use of the Internet of Things (IoT), Cloud, Artificial Intelligence (AI), Robotics and Robotic Process Automation (RPA).

He completed his Master of Business Administration (MBA) from Shobhit University with a specialization in IT. Prior to that, he earned his Bachelor of Computer Applications (BCA) from MCRP, Bhopal. Some of his remarkable certifications include:

  • AI & ML Immersion Lab from IIT Kanpur
  • Certificate in Finance for Tech leaders from IIT Bombay
  • CIO to Chief Innovation Officer from IIM Bengaluru
  • Certificate in Digital Transformation from Indian School of Business
  • Cybersecurity Strategist Certification from Data Security Council of India
  • Cyber Crime & Investigations Certification from Computer Society of India

He also serves as Honorary Director IT & Marketing - Mentor & Advisor at MSME Business India Forum. He is a Charter Member of TiE Bengaluru and Executive Member of CyberEDBoard. A Gold Member of CyberFRat, he is also a Member of CIO Klub, CIOs Association of India and Computer Society of India.

For his contribution to the organizations and the industry, Anand has been honored with several Global and Industry recognition Like Global Cybersecurity Leadership, Global Catalyst Technology Award, CIO Power List, Analytics Icon, IoT ICON, World 200 CIO, CIO Crown, IDC Insights Excellence, CIO 200, CIO of the Year and New Initiatives in Data Center Excellence Award & InfoSec Maestros.


The information contained in the article represents the views and opinions belong solely to the author, and not necessarily to the author's employer, organization, committee, or other group or individual.